Personalized Items will ship within 3-5 business days to allow time for personalization.
Ten & Up is not responsible for the package once
it leaves our hands.(This includes the postal service being careless)
We are not responsible for lost, stolen or damaged packages. If you
item seems to have been damaged during the shipping process, we will be
happy to file a claim(with pictures provided) to have your money
refunded as we have absolutely have no control of the carriers and their
If you request a refund before
your item is due to be shipped, we will refund 50% of your total and the
remainder will be kept as a restocking fee ON NON-PERSONALIZED ITEMS
We want happy customers and even though we are not responsible once it ships, please keep in contact with us and if something happens en route - tell us!
MAKE SURE YOUR **SHIP TO** ADDRESS IS CORRECT - IF WE SEND IT TO THE ADDRESS ON THE SHIP TO - AND IT ISN'T CORRECT - WE ARE NOT RESPONSIBLE!